Terms & Conditions
Effective Date: 30 July 2025
Website: https://primexsolutions.com.au
Business Name: PrimeX Solutions
1. Acceptance of Terms
By accessing our website or booking a service with PrimeX Solutions, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our services.
2. Services Provided
PrimeX Solutions provides professional services in the following areas:
- PrimeX Mowing: Lawn mowing, hedge trimming, garden cleanups, and property maintenance.
- PrimeX Civil: Excavation, ground preparation, trenching, and related earthworks.
We reserve the right to modify, update, or discontinue any part of our services at any time without prior notice.
3. Quotations & Pricing
- All quotes provided are valid for 14 days unless stated otherwise.
- Final pricing may vary based on on-site assessment, changes in scope, or additional work requested.
- Additional fees may apply for excessive green waste removal, access difficulties, or unforeseen site conditions.
4. Payment Terms
- Payment is required on completion of the job unless otherwise agreed in writing.
- We accept payment via cash, bank transfer, or other methods as arranged.
- Late payments may attract interest or administrative charges.
5. Cancellations & Rescheduling
- Please provide at least 24 hours’ notice for cancellations or rescheduling.
- Cancellations made with less than 24 hours’ notice may incur a cancellation fee.
6. Service Conditions
- Clients are responsible for providing clear and safe access to the worksite.
- We are not liable for damages caused by concealed hazards (e.g. underground pipes or cables) unless we were made aware of them.
- Services may be postponed due to extreme weather or unsafe conditions.
7. Warranties & Liability
- Our services come with guarantees that cannot be excluded under the Australian Consumer Law.
- You are entitled to a replacement or refund for major failures and to compensation for any reasonably foreseeable loss.
- We limit our liability to the maximum extent permitted by law.
8. Intellectual Property
All content on our website (text, graphics, logos, etc.) is the property of PrimeX Solutions and may not be reproduced without permission.
9. Privacy Policy
Please refer to our Privacy Policy for how we collect, use, and protect your personal information.
10. Changes to These Terms
We may update these Terms & Conditions from time to time. Continued use of our services implies your acceptance of any changes.
11. Contact Us
If you have any questions or concerns regarding these terms, please contact us:
📧 Email: contact@primexsolutions.com.au
📍 Location: South-East Melbourne, Victoria, Australia